Hospitality workers in the US demand more flexibility, pay transparency and clearer career paths

A US white paper found that current employees in the hospitality industry are positive about the industry, saying they feel valued and have a strong sense of belonging, but would like to see some changes, including a greater flexibility and transparency in terms of remuneration.

The white paper, titled Overcoming the Talent Shortage in the U.S. Hospitality Industry, found that current employees are more likely to believe employment in the industry is accessible, offers valuable skills development and offers good opportunities. to build a successful career.

Published by the NYU School of Professional Studies Jonathan M. Tisch Center of Hospitality and Boston Consulting Group (BCG), the white paper involved consultation with hospitality industry leaders in the United States, including the American Hotel and Lodging Association (AHLA), as well as a survey of over a thousand former, and future employees in the hospitality, restaurant and retail sectors.

The white paper discusses the most important factors when considering a job in hospitality by cohort, the main routes into the US hospitality industry, and current employees’ perceptions of the hospitality industry.

The research found compensation and flexibility to be the top drivers of employee entry and retention, and identified the top reasons former employees left the industry, including compensation and benefits as a reason. main focus, followed by identity and personal development, work climate and flexibility and balance at work.

“We are, once again, very energized by the critical research that the Jonathan M. Tisch Center of Hospitality and the Boston Consulting Group have been able to conduct through this collaboration,” said Jonathan M. Tisch, Full Professor and Associate Dean , NYU SPS Jonathan M Tisch Visitor Center, Nicolas Graf.

“The results provide valuable insights for hospitality industry leaders as well as a defined path forward.”

The white paper concluded that industry can become a much more attractive employer by taking action in certain well-defined areas.

“As the hospitality industry continues to rebound from the effects of COVID-19, it is especially critical that hoteliers understand and implement innovative talent acquisition and retention practices,” said Tom McCaleb, Chief Executive Officer. and partner of the Boston Consulting Group.

“According to our latest survey with the Tisch Center, a majority of hospitality workers agree that the industry offers valuable development opportunities to help them succeed in their careers. That said, these workers are calling for more flexibility, transparency compensation and clearer career paths to maximize the attractiveness of working in hospitality.Our latest research examines actionable practices the industry can deploy to attract new talent while retaining strong employees already in the workforce. ground.

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