Hotel Management – BW Donnington Manor http://bw-donningtonmanor.co.uk/ Fri, 22 Oct 2021 03:26:40 +0000 en-US hourly 1 https://wordpress.org/?v=5.8 https://bw-donningtonmanor.co.uk/wp-content/uploads/2021/07/icon.png Hotel Management – BW Donnington Manor http://bw-donningtonmanor.co.uk/ 32 32 Murdoch Health prescribes Courtyard by Marriott brand for Perth https://bw-donningtonmanor.co.uk/murdoch-health-prescribes-courtyard-by-marriott-brand-for-perth/ https://bw-donningtonmanor.co.uk/murdoch-health-prescribes-courtyard-by-marriott-brand-for-perth/#respond Fri, 22 Oct 2021 01:50:08 +0000 https://bw-donningtonmanor.co.uk/murdoch-health-prescribes-courtyard-by-marriott-brand-for-perth/ The next Murdoch Health and Knowledge Precinct under development outside of Perth’s CBD will feature a Courtyard by Marriott hotel, following the signing of a new management agreement with Marriott International. In partnership with Western Australian real estate developer Hesperia, the new Courtyard by Marriott Perth, Murdoch, will feature 150 rooms and a variety of […]]]>

The next Murdoch Health and Knowledge Precinct under development outside of Perth’s CBD will feature a Courtyard by Marriott hotel, following the signing of a new management agreement with Marriott International.

In partnership with Western Australian real estate developer Hesperia, the new Courtyard by Marriott Perth, Murdoch, will feature 150 rooms and a variety of dining options, including an all-day restaurant with semi-show kitchen, cafe and bar . Over time, the facilities will expand to include a fitness center and meeting room.

The newly signed property marks the debut of the Courtyard brand in Western Australia and will become the brand’s fifth location in Australia. Currently, the brand operates two hotels in Sydney North Ryde and Brisbane’s Southbank and maintains a pipeline of five including two to Melbourne in the outer suburbs of Mulgrave and Truganina, one aligned for Sydney’s western suburb of Auburn and now one in Perth. .

The future Courtyard by Marriott Sydney, Auburn.

Courtyard by Marriott Perth Murdoch will also be the fifth Marriott International hotel in Western Australia, joining properties like The Ritz-Carlton, Westin, Aloft and Four Points by Sheraton, all currently located in the Washington state capital.

“Murdoch is a large-scale health and knowledge center and the signature of Courtyard by Marriott Perth, Murdoch further underscores Marriott International’s continued efforts to expand into urban growth corridors outside of Australian capitals,” said Marriott International Vice President Hotel Development, Australia, New Zealand and the Pacific, Richard Crawford.

“Marriott’s metropolitan growth strategy is proving to be very well facilitated by the Courtyard by Marriott brand, which appeals to both business and leisure travelers.

A rendering of the future Murdoch Health district just outside Perth.

Murdoch Health and Knowledge Urban Center will be located approximately 10 minutes from Perth CBD and 25 minutes from Perth Airport. It will also be close to Murdoch University, including a large tertiary hospital and the South Metro TAFE. The health center facilities are expected to include a 40-room mental health hospital, a 60-room medical hotel and a 175-bed elderly care facility as well as leisure facilities, cafes, bars and a supermarket, NDIS approved residential apartments and an office building shopping center.

Hesperia manager Kyle Jeavons said the Courtyard brand signature was a perfect fit for the emerging neighborhood.

“The Courtyard by Marriott will provide an inviting experience tailored to the neighborhood and the wide range of users it will attract,” said Jeavons.

“When selecting the right mix of partners for a complex mixed-use project like this, it is essential to align with groups that share our philosophy of customer service and hospitality and we are thrilled. to bring the Courtyard by Marriott brand to Perth. . “

The first plans foresee the opening of the hotel to customers and visitors in 2024.


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Marble Falls grants hotel occupancy tax abatement for conference center hotel https://bw-donningtonmanor.co.uk/marble-falls-grants-hotel-occupancy-tax-abatement-for-conference-center-hotel/ https://bw-donningtonmanor.co.uk/marble-falls-grants-hotel-occupancy-tax-abatement-for-conference-center-hotel/#respond Wed, 20 Oct 2021 18:39:20 +0000 https://bw-donningtonmanor.co.uk/marble-falls-grants-hotel-occupancy-tax-abatement-for-conference-center-hotel/ Marble Falls City Council granted a $ 300,000 hotel tax rebate for the next 25 years for the Marble Falls Hotel and Conference Center project at its meeting on Tuesday, October 19. The abatement is a demonstration of the local support needed for the project, which will be funded, owned and operated by Marble Falls […]]]>

Marble Falls City Council granted a $ 300,000 hotel tax rebate for the next 25 years for the Marble Falls Hotel and Conference Center project at its meeting on Tuesday, October 19. The abatement is a demonstration of the local support needed for the project, which will be funded, owned and operated by Marble Falls Hotel Group LLC.

The project consists of a 123-room Tapestry by Hilton hotel and conference space that will be built on approximately 3 acres of land along Yett Street and Marble Falls Lake. Moving the project forward is one of the main goals of the Marble Falls Economic Development Corp. since 2014. The hotel’s conference center is expected to open in the first quarter of 2022 and open by mid-2023.

“It’s almost moving to see this on the agenda,” Councilor Craig Magerkurth said at the meeting.

Hotels, motels, inns and bed and breakfasts located within city limits are required to pay 7% hotel occupancy tax to the city each year. The revenue from these taxes is used to support qualified events, activities and facilities that promote tourism and overnight stays in Marble Falls.

On several occasions during the meeting, Councilor Dee Haddock made it clear that apart from granting an allowance, the city will not contribute taxpayer money to the project.

The rebate will reduce the hotel group’s annual payment to $ 300,000 over the life of the agreement, said Christian Fletcher, CEO of EDC. Once expired, however, the city will begin to receive the full amount of tax revenue generated by the project, which is estimated to be around $ 614,000 at that time.

“It was the first thing (Marble Falls Hotel Group LLC) asked for,” said Fletcher. “This is a very common source of income for these types of projects because it matches the legal requirements for how you can spend hotel tax money. ”

The conference center hotel is expected to generate approximately $ 278,000 in hotel occupancy taxes in its first year of operation.

The group is also seeking an ad valorem tax abatement of 75 percent over 10 years from Burnet County.

“We will be working on a few points related to the design and closure of the land, but we will probably not finalize the lender’s situation until we have confirmation of the county’s involvement,” Fletcher said in a statement.

The Marble Falls Hotel Group LLC consists of Phoenix Hospitality Group, a hotel management and development group, and Hawkins Family Partners LP. The group is financing the project, which is estimated to cost $ 36 million when completed, through a 50 percent loan and equity. Marble Falls EDC is also contributing $ 6.8 million, coming entirely from the proceeds of the 2016 bonds that were spent on the project.

Although EDC has helped facilitate the completion of the project over the years, it does not own or operate the hotel and conference center.

The board also approved a performance agreement and a non-exclusive lease and management agreement between Marble Falls EDC and the hotel group during the meeting. EDC directors previously gave their preliminary approval to both deals at a special meeting on September 27.

brigid@thepicayune.com


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Stephanie Bauer has been appointed Divisional Vice President of Operations at Remington Hotel Corp. https://bw-donningtonmanor.co.uk/stephanie-bauer-has-been-appointed-divisional-vice-president-of-operations-at-remington-hotel-corp/ https://bw-donningtonmanor.co.uk/stephanie-bauer-has-been-appointed-divisional-vice-president-of-operations-at-remington-hotel-corp/#respond Tue, 19 Oct 2021 15:00:00 +0000 https://bw-donningtonmanor.co.uk/stephanie-bauer-has-been-appointed-divisional-vice-president-of-operations-at-remington-hotel-corp/ Remington Hotels is proud to announce the appointment of Stephanie Bauer as Division Vice President of Operations for the leading third-party management company. Stephanie Bauer, Rocky Mountain College graduate. Bauer brings experience working in a multi-unit capacity with independent and major brands such as Marriott, Hilton, Hyatt and IHG. Most recently, she served as Regional […]]]>

Remington Hotels is proud to announce the appointment of Stephanie Bauer as Division Vice President of Operations for the leading third-party management company.

Stephanie Bauer, Rocky Mountain College graduate. Bauer brings experience working in a multi-unit capacity with independent and major brands such as Marriott, Hilton, Hyatt and IHG. Most recently, she served as Regional Vice President of Operations at Hospitality Ventures Management Group. Throughout her career, Moore has received accolades including Executive Director of the Year and the LA Confidential Women of Influence Award.

Known as a place where passionate people thrive, Remington Hotels offers a stellar working community.

Recent appointments at Remington

Eve Moore – Divisional Vice President of Operations

October 19, 2021 – Remington Hotels is proud to announce the appointment of Eve Moore as Divisional Vice President of Operations at the leading third-party management company. Eve Moore joins Remington Hotels from Legacy Ventures Hospitality where she worked for nine years as Vice President of Hotel Operations, working with brands such as Embassy Suites, DoubleTree by Hilton, Hilton Garden Inn, Marriott Autograph Collection, Sheraton, Hotel Indigo and Hyatt House.

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Christian Chen – Vice President of Underwriting

September 21, 2021 – Remington Hotels today announced the appointment of Christian Chen as Vice President of Underwriting. With eight years of experience in this area, Chen will oversee the underwriting team, working in conjunction with the business development team and operations group to develop internal acquisitions and third-party management opportunities.

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Lee Palaschak – Senior Vice President of Operations

September 17, 2021 – Leading third-party management company Remington Hotels today announced the promotion of Lee Palaschak to senior vice president of operations. With over 29 years of experience in the hospitality industry, Palaschak joined the Remington Hotels team in March 2020 as Divisional Vice President of Operations.

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VAAL Real Estate partners with an international hotelier https://bw-donningtonmanor.co.uk/vaal-real-estate-partners-with-an-international-hotelier/ https://bw-donningtonmanor.co.uk/vaal-real-estate-partners-with-an-international-hotelier/#respond Mon, 18 Oct 2021 09:42:58 +0000 https://bw-donningtonmanor.co.uk/vaal-real-estate-partners-with-an-international-hotelier/ Real estate company VAAL has signed an agreement for the management of Divine Residences on Riverside Drive, Nairobi. VAAL Real Estate will manage the residences in partnership with Valor Hospitality Partners and CityBlue Hotels. “I am pleased to announce that VAAL Real Estate has signed the International Hotel Management Agreement for Divine Suites LTD with […]]]>

Real estate company VAAL has signed an agreement for the management of Divine Residences on Riverside Drive, Nairobi.

VAAL Real Estate will manage the residences in partnership with Valor Hospitality Partners and CityBlue Hotels.

“I am pleased to announce that VAAL Real Estate has signed the International Hotel Management Agreement for Divine Suites LTD with Valor Hospitality Partners and CityBlue Hotels,” said Majeed Saad, CEO of VAAL Real Estate.

Divine Residences by CityBlue on Riverside Drive is a development of VAAL Real Estate.

It consists of 252 units of apartment services for short and long term clients.

“The interior design of the project is classic and contemporary with an eclectic touch. It was developed by HBA, the world leader in hotel design, ”said Laura Salzmann, Marketing Manager at VAAL Real Estate.

“After analyzing the Kenyan hospitality market and in particular Nairobi, HBA came up with a design that will appeal to international and local business travelers.”

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Hotel Marsol in romantic zone loses water after 17 years of non-payment https://bw-donningtonmanor.co.uk/hotel-marsol-in-romantic-zone-loses-water-after-17-years-of-non-payment/ https://bw-donningtonmanor.co.uk/hotel-marsol-in-romantic-zone-loses-water-after-17-years-of-non-payment/#respond Sun, 17 Oct 2021 04:50:43 +0000 https://bw-donningtonmanor.co.uk/hotel-marsol-in-romantic-zone-loses-water-after-17-years-of-non-payment/ Puerto Vallarta’s Drinking Water, Sanitation and Sanitation System (Seapal) continues its campaign to urge users who have debt with the agency to be up to date on their bills, especially those in the industrial sector. and commercial. Following the third collection management notification and the water service cancellation notice, the Marsol hotel finally lost water […]]]>

Puerto Vallarta’s Drinking Water, Sanitation and Sanitation System (Seapal) continues its campaign to urge users who have debt with the agency to be up to date on their bills, especially those in the industrial sector. and commercial.

Following the third collection management notification and the water service cancellation notice, the Marsol hotel finally lost water services on Friday due to non-payment.

Marsol had accumulated over 3 million pesos ($ 150,000) in unpaid water bills since 2004, with the last water payment being made 17 years ago on July 2, 2004.

To date, dozens of notifications have been sent to hotels, lodges and condominiums, with debts to the organization totaling 24,493,915 pesos.

However, many of these users who belong to the industrial sector have already approached Seapal to pay overdue bills or make deals with water suppliers.

With these actions, Seapal Vallarta responds to the instruction of the mayor Luis Alberto Michel Rodríguez, to be an organ close to all sectors of society, but also, the current administration of Seapal led by Salvador Llamas Urbina, will not authorize in any case acts of corruption or cronyism prejudicial to the interests of the institution or the population of Vallarta.


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  • Hotel Marsol in romantic zone loses water after 17 years of non-payment Puerto Vallarta’s Drinking Water, Drainage and Sanitation System (Seapal) continues its campaign to urge users who have debt with the agency to be up to date on their bills, especially those in the industrial sector and commercial. Following the third water collection management notice and water cancellation notice …



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Prescott Chamber of Commerce Announces Winners of 4th Annual Prescott Chamber Business Awards https://bw-donningtonmanor.co.uk/prescott-chamber-of-commerce-announces-winners-of-4th-annual-prescott-chamber-business-awards/ https://bw-donningtonmanor.co.uk/prescott-chamber-of-commerce-announces-winners-of-4th-annual-prescott-chamber-business-awards/#respond Fri, 15 Oct 2021 21:59:07 +0000 https://bw-donningtonmanor.co.uk/prescott-chamber-of-commerce-announces-winners-of-4th-annual-prescott-chamber-business-awards/ Presented by Beltone – A leader in audience health care. The Prescott Chamber of Commerce is pleased to announce the winners of the 4th Annual Prescott Chamber Business Awards, presented by the Yavapai Regional Medical Center. The event took place on October 15, 2021 at the Prescott Resort & Conference Center. About 250 people were […]]]>
Presented by Beltone – A leader in audience health care.

The Prescott Chamber of Commerce is pleased to announce the winners of the 4th Annual Prescott Chamber Business Awards, presented by the Yavapai Regional Medical Center. The event took place on October 15, 2021 at the Prescott Resort & Conference Center. About 250 people were present to honor the winners.

The 4th Annual Breakfast Celebration honored 18 winners, including local businesses, nonprofits and outstanding community leaders. In its 4th year, the Prescott Chamber Business Awards event has grown into one of the most inclusive and prestigious award ceremonies in the Prescott region. The winners were announced by Guy Roginson of Talking Glass Media (www.TalkingGlass.Media), a strong supporter of the community.

The Prescott Chamber of Commerce Business Award winners also received a Congressional Award and Special Recognition Certificate from the office of US Congressman Paul Gosar as well as Certificates of Merit from the City of Prescott presented by the Mayor-elect Phil Goode as a thank you for exceptional and invaluable service. to the community.

Sponsors and recipients of chamber business awards

OneAZ Credit Union – Prescott House Ambassador of the Year Award presented to Bill Binkey

Bucky’s and Yavapai Casinos – Prescott House Board Member Award Presented to Jamaal McCoy

Freeport McMoRan – Baghdad Company of the Year Award
Presented at Copper Country Bar & Grill

Prescott Woman Magazine – Businesswoman of the Year Award presented to Tracy Homer with French Hen Boutique

Findlay Automotive Group – Educator of the Year Award
Presented to Clark Tenney with Prescott Unified School District

Yavapai Title Agency – Emerging Company of the Year Award
Presented at LASER – Large Animal Shelter and Emergency Preparedness

Touchmark at the Ranch – Award of Excellence in Arts and Culture
Presented at the Arizona Philharmonic

Foothills Bank – Business Excellence Award
Presented at Vicente Landscaping

Ponderosa Hotel Management Services – Award for Excellence in Catering Awarded to Farm Provisions

Pure Wafer – Award of Excellence in Economic Development
Presented to CP Technologies

Life line ambulance – F / I / R / E Excellence Award
Presented to DJ Sheridan with Sheridan Property Group

Dignity Health – Yavapai Regional Medical Center –
Award of Excellence in Healthcare Awarded to Dr. Ronael Eckman

Tourist Office of the Town of Prescott – Award of Excellence in Hospitality and Tourism awarded to Bucky’s and Yavapai casinos

Desert Financial Credit Union – Excellence in Leadership
Prize awarded to Darla Deville

Thumb Butte Medical Center – Award of Excellence in Philanthropy presented to the Harold James Family Trust

Blue Cross Blue Shield of Arizona – Small Business Excellence Award presented to Cuppers Coffee House

Lamb Chevrolet – Nonprofit Organization of the Year Award
Presented at the Phippen Museum

Arizona Public Service (APS) – Veteran Owned Company of the Year Award presented at Bethany’s Gait Ranch

The Prescott Chamber of Commerce would like to thank the sponsors of the Prescott Chamber Business Award and congratulate all of the winners!

We appreciate the support of all of our Chamber sponsors:

LEAD – Findlay Automotive Group, Dignity Health – Yavapai Regional Medical Center, Freeport-McMoRan, City of Prescott, APS, New for 2021 AZTV.COM 7 & Desert Financial Federal Credit Union, Yavapai Gaming Agency: Bucky’s & Yavapai Casinos,

FIRST – Arizona Hometown Radio Group, Lamb Chevrolet, Pepsi, Thumb Butte Medical Center, Lifeline Ambulance, Prescott Regulators & Their Shady Ladies, The Daily Courier, Residence Inn by Marriott, Spring Hill Suites and Ponderosa Hotel Management, new for 2021 OneAZ Credit Union

GOLD – Yavapai Title Agency, Blue Cross & Blue Shield of Arizona, Haley Construction and Pure Wafer, new for 2021 T-Mobile & Better Homes and Gardens Real Estate Bloom Tree Realty

MONEY – Fann Contracting, Foothills Bank, AARP Arizona, New for 2021 Home Concepts Custom remodeling and renewal by Andersen of Arizona

BRONZE – Affinity RV, American Pacific Mortgage, Touchmark at the Ranch, The Dells Prescott, Prescott Outpatient Surgical Center and Better Business Bureau – Yavapai Campus, ADA Hotel Signs, Goods From the Garden and Drake Cement, new for 2021 Grand Canyon University

MEDIA – Action Pages, Arizona’s Hometown Radio Group, AZTV.COM 7, Prescott Woman Magazine, QuadCities Business News, Rox Media Group, The Daily Courier, ValPak

The mission of the Prescott Chamber of Commerce is to provide leadership and resources to create a vibrant business environment for Prescott. For more information about the Chamber, call 928-445-2000 or visit www.prescott.org.


Is your business listed in the Official Prescott Valley Recreation Guide ?! 60,000 copies are printed each year! How to add your business? Call 928-257-4177 or send an email to info@talkingglass.media or fill out the form at www.signalsaz.com.

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Properties under new management in the Carolinas https://bw-donningtonmanor.co.uk/properties-under-new-management-in-the-carolinas/ https://bw-donningtonmanor.co.uk/properties-under-new-management-in-the-carolinas/#respond Thu, 14 Oct 2021 13:29:19 +0000 https://bw-donningtonmanor.co.uk/properties-under-new-management-in-the-carolinas/ Hospitality Ventures Management Group (HVMG) and Davidson Hospitality Group have taken over hotel management in North and South Carolina. Hotel Management Group (HVMG)Hospitality Ventures Management Group (HVMG), a private Atlanta-based hotel management and investment company, has signed management agreements to immediately begin operations of the 105-room TownePlace Suites Charlotte Fort Mill and the Holiday Inn […]]]>

Hospitality Ventures Management Group (HVMG) and Davidson Hospitality Group have taken over hotel management in North and South Carolina.

Hotel Management Group (HVMG)
Hospitality Ventures Management Group (HVMG), a private Atlanta-based hotel management and investment company, has signed management agreements to immediately begin operations of the 105-room TownePlace Suites Charlotte Fort Mill and the Holiday Inn Express & Charlotte Suites with 123 rooms. Ballantyne. The two hotels mark the ninth and tenth buyouts in the past two months.

Located just outside of Indian Land, the TownePlace Suites is less than five miles from Ballantyne Corporate Park and adjacent to the Red Ventures headquarters. Hotel amenities include a free hot breakfast, an outdoor swimming pool, a patio around an outdoor fireplace and two Weber grills, a fitness center, meeting space, game room, laundry facilities reserved for hotel guests and a workspace in the lobby. The rooms have a fully equipped kitchen with a large oven, four burners, a large refrigerator, a dishwasher and a microwave.

Close to Ballantyne Corporate Park, the Holiday Inn Express & Suites is located near Siemens, Premier Inc. and Accenture, as well as a short drive from Uptown Charlotte. The hotel offers a free Grab & Go Express Start breakfast, meeting room, business center, 24/7 fitness center and outdoor swimming pool. Rooms feature Simply Smart bedding, Wi-Fi, mini-fridge and microwave.

Davidson Hotel Group
Davidson Hospitality Group was contracted by RLJ Lodging Trust to manage the Mills House Hotel in Charleston, South Carolina, under Pivot, its vertical operating mode.

Built in 1853, the property, also known as “The Pink Hotel”, is a testament to Charleston’s history and includes 216 guest rooms and suites, 10,000 square feet of flexible meeting space, and the Barbadoes Room restaurant. Under new management, the property will undergo a significant transformation and high repositioning.

In the city of Charleston, Pivot also operates the Bella Grace Hotel and the Ryder Hotel. The Mills House hotel is located in the heart of historic Charleston, close to the King Street shopping district, as well as the City Market and other popular tourist attractions. Since the property opened in the mid-19th century, the Mills House Hotel, named and built by local grain merchant Otis Mills, has witnessed a myriad of significant historical events and the hotel has miraculously survived the destruction of the city during the civil war. Although it was demolished and replicated in 1968, key elements of the original building, including ironwork and cornices, have been preserved and are still part of the hotel’s architecture.


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A systematic approach to monetize new hotel offers https://bw-donningtonmanor.co.uk/a-systematic-approach-to-monetize-new-hotel-offers/ https://bw-donningtonmanor.co.uk/a-systematic-approach-to-monetize-new-hotel-offers/#respond Wed, 13 Oct 2021 08:58:57 +0000 https://bw-donningtonmanor.co.uk/a-systematic-approach-to-monetize-new-hotel-offers/ There is no doubt that hotels today still rely heavily on occupancy to generate non-room revenue in their properties. However, more than ever, owners, franchisees, CEOs and management companies are placing more emphasis on new potential revenue opportunities and spaces such as hotel gyms, meeting rooms and oversized lobbies. which do not have a positive […]]]>

There is no doubt that hotels today still rely heavily on occupancy to generate non-room revenue in their properties. However, more than ever, owners, franchisees, CEOs and management companies are placing more emphasis on new potential revenue opportunities and spaces such as hotel gyms, meeting rooms and oversized lobbies. which do not have a positive impact on the results.

When approaching these spaces as a hotelier, there are a number of important things to consider.

The first step: understand how you will measure your success

First of all, as conversations approach monetizing new hotel deals, it’s important that everyone in the business speaks the same language and that you are guided by a consistent criteria from the start.

I have long encouraged our industry to move away from the RevPAR (revenue per available room) approach to measure the overall performance of hotels. Taking a TrevPAR (total revenue per available room) approach or the less room-centric RevPAM (revenue per available meter) approach are two ways to provide a more holistic view of your business performance.

While a RevPAR approach works for budget or simple accommodation concepts, it does not take into account the many factors that come into play in calculating the net operating income of more complex hotel businesses. Conversely, the advantages of adopting a TrevPAR approach (i.e. dividing the total turnover of your operation by the number of rooms available) are numerous.

First, it helps to have a clearer picture of how the entire business is performing, across all departments, which is important when looking to monetize new offerings, and second, it opens up the business to a deeper level of data analysis. For example, being able to see which geographies and customer segments (for example, French families) generate the most total income throughout their stay, will allow you to better understand who you are best served to sell to. and how your pricing should be varying throughout the year.

For another perspective, and for those looking to maximize the use of previously dead and less used space within their property, a RevPAM approach is useful in giving you a breakdown of how certain areas of your property can. be better maximized, by the meter.

Being aligned with measurement is key to being able to define the success of the new initiatives you implement, beyond room sales and across all departments.

Make a decision on what to offer

For owners and managers, there are three guiding principles to follow when making a call about what new offering to monetize and / or how to best use the space your business has:

  1. As a first step, it’s important to think about your ideal customers, and to be clear about the segments you want to attract, with a long-term view. A cohesive community is the key to increasing average spend, and you want to create spaces that your target segment is willing to use and feel comfortable in.

    Around the world, a number of companies are creating venues that are carefully designed for specific segments. One SiteMinder client, edyn, for example, has been successful in attracting clients who are looking for the “whole property” experience – not just a bed. Their apartment hotel concept, Locke, aims to create an urban sanctuary for guests, connecting them to the local community, both through the way their buildings are designed, but also through yoga, musical performances and product launches offered to customers. With this example in mind, hoteliers are increasingly finding that this community driven customer segment is growing and that connecting with the local community in a creative way is a good way to generate more traffic. It’s important to note that it’s no small feat if fully embraced, however, and the companies that do this most successfully are the ones that build their entire brand around creating a sense of community. and connection in their property.

  2. Once you have your ideal customer in mind, it’s time to explore the range of possibilities available to your business. For many, who have a fixed priority on what they would like to create, say, an updated lobby bar, this will be a simpler process. However, for others with a blank canvas, this period offers an opportunity to be daring and creative, as the potential may exist in hallways, lobbies, unexpected parts of hotel rooms, or through technology initiatives that don’t. require no space.

    For those looking to reuse unused aspects of their hotel, the possibilities are vast. Can an old meeting room be turned into a small movie theater that provides comfy chairs and popcorn for small groups? Can you create a game room specially designed to provide a unique virtual reality experience? Can you respond to digital nomads by offering them an inspiring coworking space? Can you turn unused rooms into purpose-built private dining rooms that provide guests with a socially distant experience from their bedroom? Or, can you partner with local artists to display authentic prints, statues, and light fixtures that can then be sold to guests?

    There is a wide range of creative approaches that hotels have taken successfully during the pandemic, so it’s all about understanding what’s possible and knowing the practicalities to bring your idea to life.

  3. It is important to be clear about your competition and to start thinking about your competitive advantage when defining your ideal customer and the new product or service that you are looking to monetize. Does your specific building open up unique opportunities for you? Is your location missing anything you could offer guests? Or, have you ever established relationships with local community partners that could be further exploited than your local competition does not have?

    When developing your offer, traditional competitors can also be considered as potential collaborators. If you had a large cinema space but didn’t have a licensed bar, for example, could you do a cinema and drinks package together? Choosing to work with those you have traditionally competed with can be a powerful decision to make.

Help customers monetize your new offering
Finally, once you’ve created the offer, experience, or space you’re looking to monetize and know who your ideal customers are, it’s important that you have the right approaches and tools to find them. and convert them.

This includes:

1. Support your customer acquisition strategy with technology solutions that allow you to open up your platform, be flexible and save time.

For example, if you are looking to build a network-wide campaign around a new deal or one that has been established, do you have a technology partner that allows you to do it in an efficient and streamlined way? or will it take days for your people to implement and modify? Ensuring that you have a central and single way to manage your properties is key to ensuring not only efficiency, but a consistent brand experience as well. And, of course, while monetizing new deals or ideas is important, don’t forget how critical it is to make sure this is set up for your rooms first.

2. Reflection experience. How can what you offer and the way you sell it come together into a great experience for your guests?

Increasingly, due to long bottlenecks and pent-up travel demand, the hotels that create the most definable moments for their guests are the ones being rewarded. Being ‘Instagrammable’ is (for better or worse) the way hotels should think about their experiential offerings today, given the heightened level of influence that friends, family and those with significant numbers of people have. online subscribers have it on where people choose. to stay.

3. Offering personalized marketing campaigns that show you understand your customers is an increasingly important way to retain and retain your hotel.

For example, by retargeting previous customers who you know have appreciated what you’ve provided them in the past, with a targeted opportunity, you can ensure that your new offering is known and experienced by those you already have. a connection established. with.

4. Finally, bring your staff with you throughout the trip when looking to monetize any new offers.

By educating your staff to know what the new offering or service your hotel is offering, they can cross-sell and promote to your customers with more accuracy and confidence.

When looking to monetize a new offering, it’s essential that you speak the same language across your team in terms of measurement, do a lot of upfront homework, and choose the right partners to work with, to ensure that its implementation is also transparent and painful. -free of charge possible. On a technical level, this means ensuring that you have a strong and open trading platform, and that your tools not only provide you with the agility you need to support your growth ambitions, but also prepare you. for greater total profit in the future.

On all fronts and at all levels, whether practical, creative or technical, bringing a new money-generating offer to life is an exciting process for hotels, which works best alongside partners in whom you have great trust and deep mutual respect.

Good luck.

About SiteMinder

In an age of increasing choice and accessibility for curious travelers, SiteMinder exists to unleash hoteliers with technology that makes all the difference. SiteMinder is the leading customer acquisition platform for the global hospitality industry, ranked among technology pioneers for its smart and simple solutions that place hotels wherever their guests are, every step of their journey. It is this central role that has earned SiteMinder the trust of more than 35,000 hotels in 160 countries to generate more than 100 million bookings representing more than $ 35 billion in hotel revenue each year. For more information, visit www.siteminder.com.


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Industry appointments roundup: October 13, 2021 https://bw-donningtonmanor.co.uk/industry-appointments-roundup-october-13-2021/ https://bw-donningtonmanor.co.uk/industry-appointments-roundup-october-13-2021/#respond Tue, 12 Oct 2021 04:26:40 +0000 https://bw-donningtonmanor.co.uk/industry-appointments-roundup-october-13-2021/ There has been significant movement in the HR department over the past few days in the Australasian industry. Here are some of the major moves we’ve seen over the past week. Four new faces joined the team of Ovolo Group, working at his properties in Sydney and Canberra. The headliner of new recruits is Keiron […]]]>

There has been significant movement in the HR department over the past few days in the Australasian industry. Here are some of the major moves we’ve seen over the past week.

Four new faces joined the team of Ovolo Group, working at his properties in Sydney and Canberra. The headliner of new recruits is Keiron hunting, who took over the general management of Ovolo Woolloomooloo. Hunt brings more than two decades of hospitality to his new role, including in London, Dubai, China and Japan.

Joining Hunt at Ovolo Woolloomooloo is the new Managing Director of Food and Beverage, Adam leonardi, which joins the harbor side property from a similar station with Accor’s Pullman Hotels brand.

The new general manager of Ovolo Woolloomooloo, Kieron Hunt.

Down in Canberra, Ovolo Nishi welcomed Gabriel Polias as general manager. Polias settles in the Australian capital and will lead the way of life of the establishment by drawing on his experience as a hotel manager with the Sofitel brand of Accor and also with Marriott International. Among the members of the team he will lead, there will be the executive chef, Matthew Bentley, who has moved into Ovolo Nishi’s kitchen and will apply his extensive knowledge of modern European cuisine.

Student accommodation brand, Scape Australia, welcomed Kylie maxwell as the new National Director of Welfare and Hygiene. Maxwell is well known in the industry, having spent many years as the Executive Managing Director of the outsourcing company, ahs Hospitality.

Three new faces joined the team of Brisbane, with the hotel bringing Stacey Plain as the new director of marketing; Jeremy Colahan as hotel manager and Pawel Klodowski as a chef. The hotel says its three new team members “will help the hotel pave the way for what’s to come in the hospitality industry.”

Cameron Berger

Plaine brings over 10 years in the hospitality industry to her new role, developing her career with Marriott International where she worked in hotels in the UK and Europe. Colahan will apply his specialization in upscale lifestyle hotels, having recently worked at Four Points by Sheraton Brisbane and Westin Perth. And Klodowski will continue his evolution as a modern chef, moving from the hat restaurant, Noosa Beach House, where he learned his trade from the gastronomic master, Peter Kuruvita.

SkyCity Adelaide named John ryan to the new role of sales manager at EOS by SkyCity and Events at SkyCity. Ryan moves a few blocks along the city’s main thoroughfare, North Terrace, and leaves the Crowne Plaza Adelaide where he was until recently Director of Sales and Marketing.

Stefan Staltar

Hotel construction company, Built, has invested in its strategic growth by hiring Cameron Berger as the new director of strategic business development. After a long and successful sports career as a professional rugby union player, Shepherd is well versed in teamwork and will apply these skills to his new role.

Prior to joining Built, Shepherd established his career in hospitality and real estate with CBRE and Intermain. In his new role, Shepherd will contribute to the company’s growth strategy in New South Wales in the hospitality industry.

As the hotel celebrates its first anniversary this month, Crowne Plaza Sydney Darling Harbor strengthened its executive ranks with the recruitment of Stefan Staltar as director of sales and marketing. Staltare brings extensive experience in new business development and partnerships to his new role, moving across from Holiday Inn Sydney Airport where he led the property through a major renovation.


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LPD Blotter: Domestic violence perpetrator ends up in prison https://bw-donningtonmanor.co.uk/lpd-blotter-domestic-violence-perpetrator-ends-up-in-prison/ https://bw-donningtonmanor.co.uk/lpd-blotter-domestic-violence-perpetrator-ends-up-in-prison/#respond Sun, 10 Oct 2021 16:54:09 +0000 https://bw-donningtonmanor.co.uk/lpd-blotter-domestic-violence-perpetrator-ends-up-in-prison/ LYNNWOOD, Washington, October 10, 2021 – Lynnwood has seen a steady increase in crime over the last three weeks of September with an average frequency of 118 crimes per week. From September 19 to 25 alone, 138 crimes were reported to the Lynnwood Police Department (LPD). This is the highest weekly figure since last spring. […]]]>

LYNNWOOD, Washington, October 10, 2021 – Lynnwood has seen a steady increase in crime over the last three weeks of September with an average frequency of 118 crimes per week. From September 19 to 25 alone, 138 crimes were reported to the Lynnwood Police Department (LPD). This is the highest weekly figure since last spring.

Needless to say, theft has always been on the Lynnwood crime list. However, it should be mentioned that the LPD has been busy lurking vehicles.

To view the previous police blotter, click here.

Domestic violence abuser ends up in jail

Two love rivals clashing didn’t end very well for one of them. The fight took place in Lynnwood on September 21 near 200th Street.

As police attempted to intervene and stop the brawl between two men, they discovered that one of the men, wearing the initial W, had a gun in his pants.

According to the man with the initial “H”, he was coming home from work when he saw “W” approaching his daughter. “H” immediately stepped in to approach “W”, but a fight ensued, and “W” drew a gun threatening to kill “H”. A few minutes later, the police arrived and separated the two men.

Considering a firearm involved in the case, the responding LPD officers handcuffed the two men at the scene, meeting some resistance from “W”.

Officers learned that the genesis of the conflict from the girlfriend at the scene.

She confirmed that she dated “W” for four years but ended the relationship after her deportation in January 2021 in Mexico. She and “W” share a child together. The girlfriend then started a romantic relationship with “H”, and they have been living together ever since.

According to the girlfriend, “W” left a voicemail message earlier on the day of the incident that he will be there to collect his things, but did not indicate the day or time he would do so. “W” broke into the apartment, put his arms around his ex-girlfriend against her will, and stopped her from calling 911. She repeatedly demanded that “W” leave and him. said she would call the police if he didn’t want to leave the residence.

According to “H”, this is not the first time that he has been harassed by “W”. Apparently, “W” has threatened “H” several times in the past and also threatened to kill her children.

After hearing all the witnesses, the two LPD agents believed that they had sufficient probable grounds to arrest “W” for illegally entering an apartment and committing several other crimes while he was inside. the apartment.

“W” now faces several counts, including: 1st degree residential burglary, illegal imprisonment, 4th degree domestic violence, obstructing reporting of domestic violence, criminal harassment, 4th degree assault, and harboring. fire arms.

If you or someone you know is experiencing domestic violence, Snohomish County Domestic Violence Services offers free and confidential services: emergency shelter, advocacy, support groups, and domestic violence education. For more information, please call their 24-hour helpline: 425-25-ABUSE (425-252-2873).

Found dead in the bathtub, after a fight with her boyfriend

September 4e LPD responded to a call from Super 8 hotel staff from a woman in her 40s who was found dead in a hotel room tub.

In the room, nothing suspicious was found other than a few vials of medication, including anxiolytics, omeprazole to treat heartburn, and two vials of ibuprofen. Bottles of beer were also found in the room next to the woman’s open suitcase.

From the first inspection, the police officer who responded found no sign of violence on the scene.

Interviewing staff and going through the hotel’s management file, a responding officer discovered that the women had initially booked a room for two with a man in his 50s. But after the first night, she requested a separate bedroom on the grounds that her partner was snoring too loudly and that she wanted to be fully rested for a wedding later in the week.

After further investigation, staff informed LPD that the couple were not getting along and after moving her things, she requested that the key to her new room be handed over only to her. The same reaction was from her partner too, he didn’t want her to have the key to his room.

Video footage obtained shows that on the night of her death she went out twice – once to a nearby Walgreens store where a receipt shows the purchase of bottles of ibuprofen and a 12-pack of beers.

Police contacted the man accompanying the woman. He was cooperative but he had no idea of ​​the woman’s death.

The medical examiner also reported that no signs of violence were visible.

All video footage, witness statements and statements have been put together for further investigation into this death.

Woman evicted from her apartment encroaches on her neighbor

A woman has been cited for trespassing on a neighbor’s apartment after being evicted from her own residence in Lynnwood. Her roommate, who was also her friend, reported her to the police on September 13 after seeing her under the influence of drugs and alcohol.

The roommate called 911 to have the woman removed from the apartment they shared. The policeman immediately noticed that she was heavily drunk and asked her to accompany him to the hospital, but she refused. After several minutes of discussion, she asked the police officer if she was free to leave. After receiving the affirmation, she walked towards the entrance to the apartment complex.

Still at the scene, the officer heard screams coming from inside the complex. He then saw that the woman entered another apartment, causing another stir.

He then saw the neighbor, terrified that a stranger had invaded the apartment. After the agent spoke with the neighbor, he intervened, removing the woman from her neighbor’s apartment. Fifteen minutes later, he convinced the intruder to stay away from the apartment and accompany him to the hospital.

She was cited for Criminal Trespass 1. Her roommate was advised to file a formal eviction, even though her friend had only lived with her for a month and had never paid rent.

The dog bites her, she reports the owner

A woman was bitten by a dog in Lynnwood and she decided to report the owner to the LPD. The affair, which runs from the end of July to the first days of September, ended with the dog, a small chihuahua, declared potentially dangerous.

On July 24, the victim with the initial “E” was bitten on the left ankle by a dog whose owner has the initial “B”.

Several times trying to contact the dog’s owner, the police officer in charge was able to reach her. B was willing to collaborate and provided her side of the story. The victim provided photos, evidence of a doctor’s visit and prescription drugs brought to the police.

After balancing the stories of both parties and a witness provided by the victim, the officer said there was enough evidence to declare the chihuahua potentially dangerous, according to Lynnwood City Code. He suggested that the lady provide the dog with an up-to-date vaccine list and keep the dog in quarantine for 10 days, which she complied with.

“Escape” service residence for residents

A resident was reported missing from an assisted living facility in Lynnwood on September 13. The man in his 60s is said to have suffered a brain injury, but without other limitations such as memory loss.

The assisted living representative reported that the resident had not received his dose of medication on the day of his disappearance. He left the residence on a mountain bike, stating that he was going to a recycling center in Edmonds to pick up scrap metal for resale.

According to management, the resident has repeatedly broken house rules in the past. He’s already left the family adult home on his bike and been away all day, and he frequently breaks the house’s 7pm curfew, coming home until 1am in some cases.

The reporting party said the man did not believe the rules of the adult family home applied to him and that he came and went as he pleased.

The representative for the adult home said she called the police this time to report his disappearance because it was the first time he had not returned for the night.

The police made several attempts to contact him via his cell phone, but to no avail. The person to contact in case of emergency was her sister, but she had not heard from him either. His sister said that lately he has been hanging out with “bad people” who did not have his best interests in mind. She also added that her brother has become more and more difficult to deal with lately and looks different.

Officers checked with area hospitals to see if they admitted a patient with their description, but none did.


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